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Celebrating diversity. Celebrating achievement.

Concerns and Complaints

Sometimes, things go wrong.

Everyone who works at Ilam School is doing their best to deliver an amazing learning experience for your child. But we’re human, and mistakes can happen.

If you have a question, a concern, or some feedback on how we’re doing, the first person to talk to is your child’s classroom teacher. 

If your concern remains unaddressed, the next step is to refer to our Concerns and Complaints Process — one of our school policies and procedures.

The Concerns and Complaints Process can be viewed at our SchoolDocs site. You will be asked to log in — the user name is ilam and the password is ilamschool (case sensitive). Then simply search 'complaints' and the document is likely to be the first listed PDF.

Please remember: except where stated, the content on the SchoolDocs site is copyright to SchoolDocs Limited. It may not be reproduced. Thank you.


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